Return Policy

PLEASE NOTE!

We are working diligently to get your orders out the door and to you as quickly as possible.

The safety of our customers and employees is always our top priority.

With this in mind and due to current conditions, we have suspended our return/refund process indefinitely.

We apologize for any inconvenience.


Palette by Nature is proud to offer the highest quality products that completely satisfy most of our customers. Every effort is taken to assure that you receive your order in good condition and in a timely manner.

In case you wish to return your unopened and unused merchandise, we will gladly accept returns within 15 days from receipt of your merchandise. Please email us to obtain an authorization prior to returning your product. Returns without authorization will not be accepted. Please include an RMA number with your return.

Once we receive your return, we'll process the refund as soon as possible. Please allow up to 15 days for the processing and refund issue.

PLEASE NOTE:

  • Due to customary health considerations for personal care products, we do not accept opened or used products back.
  • We can accept returns within 15 days from receipt of your merchandise only.
  • $10.00 restocking fee will be applied for all returned products in new unopened condition.
  • Shipping and handling charges are not refundable.
  • If your order was shipped free we will subtract the cost of shipping from the amount that is refunded to you.
  • Please ship your return items via an insured carrier. Palette by Nature is not responsible for uninsured lost or damaged return items.